Return & Refund Policy

At [Your Store Name], we want you to love your purchase. If for any reason you're not completely satisfied with your order, we’re here to help. Our goal is to make returns and refunds as easy and transparent as possible.

Eligibility for Returns

We accept returns within 30 days of the delivery date. To be eligible for a return, your item must meet the following conditions:

  • It must be unused and in the same condition that you received it.

  • It must be in the original packaging with all accessories, manuals, and tags (if applicable).

  • Proof of purchase (such as an order number or receipt) is required.

Unfortunately, we cannot accept returns on:

  • Items marked as final sale

  • Gift cards

  • Downloadable digital products (such as ebooks or online content)

  • Health or personal care items, once opened, due to hygiene reasons

How to Initiate a Return

To start a return, please email us at [your support email] with your order number and reason for return. Our customer service team will review your request and, if eligible, provide return instructions including the return address and any necessary shipping labels.

Please do not send your item back to us without first contacting our support team. Unauthorized returns may not be accepted.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective, damaged, or we made a mistake with your order. We recommend using a trackable shipping method or purchasing shipping insurance, as we cannot guarantee receipt of returned items.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed within 5 to 10 business days, and a credit will automatically be applied to your original method of payment.

Please note:

  • Original shipping fees are non-refundable

  • Depending on your bank or credit card provider, it may take additional time for the refund to reflect in your account

Damaged, Defective, or Wrong Items

If you received a damaged, defective, or incorrect item, please contact us immediately at [your support email] with your order number and a photo of the issue. We’ll make it right by offering a replacement, exchange, or full refund—whichever you prefer.

Late or Missing Refunds

If you haven’t received a refund yet:

  1. First, check your bank account again.

  2. Then contact your credit card company—it may take some time before your refund is officially posted.

  3. Next, contact your bank. There is often some processing time before a refund appears.

  4. If you’ve done all of this and still have not received your refund, please contact us.

Contact Us

If you have any questions or need help with a return or refund, please reach out to our support team at [your support email]. We’re here to help and make things right.